Quality at COPE

COPE is an ISO 9001 Accredited Organisation and we are committed to continuous improvement in all our activities.

Quality is central to everything that we do and drives us towards excellence.

We are committed to exceeding the expectations of our staff, customers and suppliers. In order to exceed expectations we must first understand them, which is why we actively encourage open dialogue through a variety of avenues. We welcome all feedback, suggestions and ideas for new or improved processes, products or services.

In addition we actively encourage those whose expectations have not been met to utilise the complaints form. We promise to vigorously investigate all complaints received and implement and communicate all resolutions.

Please use the menu options at left to access our process flow charts or to submit feedback for a suggestion or complaint.

Make a complaint   Make a suggestion